Outage-Ready Service
A grounded, governed agent that fields outage and billing questions and escalates with context.
industries · 08
Energy & Utilities
Serve the meter, the grid, and the customer from one platform.
[ top challenges ]
What slows Energy & Utilities teams down.
- Asset, outage, and customer data siloed across operational systems
- Service volume that spikes with every outage and billing cycle
- Compliance and audit requirements on every regulated interaction
[ what we automate ]
Where we move the needle.
- Agentforce service agents for outage, billing, and connection questions
- Work and service orchestration in Flow
- Asset and customer 360 on Data 360 across operational systems
[ included playbooks ]
Ready-to-run for Energy & Utilities.
Asset & Customer 360
Unify meter, asset, and customer data into a governed single view.
Energy & Utilities blueprint
Build your Energy & Utilities blueprint.
Book a 30-minute working session and we'll map the highest-leverage Salesforce and Agentforce plays for your team.